Zendesk is acquiring Forethought, a company that builds software to automate customer service interactions, the companies ...

Zendesk is acquiring Forethought to bolster its agentic AI chops with specialised and self-learning AI agents capable of managing complex customer service workflows.

Patched vulnerabilities in Ivanti Endpoint Manager and Cisco Catalyst SD-WAN are under attack, according to the US security agency, which added reporting requirements to its previous Cisco directive.

CISA warns of attacks on vulnerabilities in Ivanti Endpoint Manager, SolarWinds Web Help Desk, and other software.

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. HappyFox Service Desk provides businesses with simple, ...

Security researchers at Huntress Labs have identified a vulnerability in SolarWinds’s Web Help Desk that threat actors are exploiting to allow them to execute code remotely. The vulnerability was ...

SolarWinds has released hot fixes to address a critical security flaw impacting its Web Help Desk software that, if successfully exploited, could allow attackers to execute arbitrary commands on ...

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SolarWinds patched multiple critical security flaws in its Web Help Desk software on January 29, 2026, after researchers found severe vulnerabilities enabling total system takeover. Among the six ...

The Department of Homeland Security is planning to bring on a contractor to support the Transportation Security Administration’s IT help desk, according to a post on the department’s contract ...

NEW YORK, NY, December 17, 2025 (EZ Newswire) -- This analysis uses G2 customer satisfaction data to compare seven desk booking platforms on three core dimensions: ease of use, ease of setup, and ...

SolarWinds, a leading provider of simple, powerful, and secure IT management and observability software, today announced expanded collaboration with Amazon Web Services (AWS) through new integrations ...