The customer is always right. It's the first rule of customer service, one that often means "I'm sorry" is the de facto response if mistakes are made. But a new study published in the Journal of ...

The latest J.D. Power 2026 U.S. Customer Service Index (CSI) Study ranks Porsche at the top of the industry for dealership ...

Beyond complaints, discover how OPay's customer service, preventive systems, and transparency build trust for millions of ...

Malaysian banks recorded an overall customer satisfaction score of 87 per cent in the Malaysian Retail Banking Industry Customer Satisfaction Survey 2025, reflecting generally positive experiences ...

New Snowflake survey shows demand for tech jobs evolving away from basic skills toward high-level AI oversight.

New Which? rankings expose the worst airlines UK passengers flew in 2025, from budget short‑haul to shaky long‑haul ...

Music is a constant in physical retail and hospitality environments, yet many operators still treat their soundtrack as incidental rather than deliberate.

New research reveals 66% of brands see CX improving — while only 17% of consumers agree. What's behind that major customer ...

Recognition is based on an independent consumer survey of 32,000+ U.S. customers BOSTON, /PRNewswire/ -- Temu has been named to USA TODAY's America's Best Customer Service 2026 List, marking its ...

Recognition is based on an independent consumer survey of 32,000+ U.S. customers BOSTON, March 5, 2026 /CNW/ -- Temu has been named to USA TODAY's "America's Best Customer Service 2026 List," marking ...

Your staff is committed to delivering top-rate customer experiences, but worry they don't have enough people to sustain those standards.

Plus, we compare how low-cost airlines could cost more than you'd first expect once you've paid for any optional extras that other providers include in the headline price. This episode is read by Kat ...