A new "hotel room service" bedtime ritual trend is emerging that emphasizes self-care over hyper-productivity.

DENISE and Peter Brazil announced that The Bedford Restaurant at The Bedford Townhouse, Limerick was awarded Best Customer Service for Limerick at the prestigious Irish Restaurant Awards, which took ...

An open letter to Hilton Hotels by a food and travel writer after her disappointing and problem-filled stay at the Hotel Del Coronado in San Diego, California.

Flae Robotics introduces AI-powered phone guest service at Pecr hotel, automating front-office workflows and enabling ...

HotelREZ Hotels & Resorts has appointed Hadley O’Dwyer as Vice President of Customer Success and Engagement to reinforce the company’s continued investment in operational excellence, digital ...

A post by entrepreneur Eddie Cheng describing how a luxury hotel in Singapore responded after a staff member mistakenly opened his suite door has attracted attention online, with many social media ...

HotelREZ Hotels & Resorts has appointed Hadley O’Dwyer as Vice President of Customer Success and Engagement to reinforce the ...

For the mother and son duo, Amanda and Tyler Neary, working at the luxury Lough Erne Resort has become a natural extension of family life while adding another layer to their bond.

Cybercriminals posing as customer service representatives are targeting guests of the Dutch hotel chain Bastion Hotels. Customers are receiving what appears to be phishing messages on WhatsApp ...

The team will shape the Group's next phase of growth through scale, innovation and culture building in an evolving ...

Turns out, customers prefer a little personality.