The customer is always right. It's the first rule of customer service, one that often means "I'm sorry" is the de facto response if mistakes are made. But a new study published in the Journal of ...

Why did the BBB give Buc-ee’s stores an ‘F’? The BBB said its poor score for the Texas megastore was due to unresolved customer complaints. The BBB says customers lodged 88 ...

Buc-ee's received a shocking "F" rating from the Better Business Bureau, despite a massive cult following and aggressive expansion plans across 11 states nationwide.

NEW YORK, NY, UNITED STATES, March 3, 2026 /EINPresswire.com/ -- Rising freight costs, fragile supply chains, and ...

Groundbreaking AI Supervisor Engine coordinates agents built with natural language to resolve complex customer service cases, and manage human handoffs for fast and accurate resolutions ZÜRICH and SAN ...

Meeting highlights divisions between banks and crypto firms Clash over stablecoin rewards stalls legislation Crypto firms argue rewards are key for customer recruitment Feb 3 (Reuters) - A White House ...

Q: I paid $1,400 for a new Frigidaire induction cooktop from Best Buy. It was noisy from the start, but the installer said the sound would go away. Three months later, it was still noisy, so I called ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

A server failure in New Jersey is what Verizon Wireless is blaming for Wednesday's service outage that covered much of the region. And for that, the carrier is giving customers a $20 credit voucher as ...