In Slack messages presented during the DOJ's antitrust case against the concert ticketing giant, employees gleefully describe ...

The customer is always right. It's the first rule of customer service, one that often means "I'm sorry" is the de facto response if mistakes are made. But a new study published in the Journal of ...

The statements were made by an employee who has since been promoted to head of ticketing for Venue Nation with ...

Zendesk is acquiring Forethought, a company that builds software to automate customer service interactions, the companies ...

Add Yahoo as a preferred source to see more of our stories on Google. A viral TikTok is fueling backlash against telecom company Spectrum after a customer recorded a heated call with a retention agent ...

A viral TikTok is fueling backlash against telecom company Spectrum after a customer recorded a heated call with a retention agent who allegedly refused to cancel her service, berated her, and hung up ...

Social Security recipients will soon see a change regarding customer service. As a consequence of the Department of Government Efficiency (DOGE) laying off thousands of Social Security Administration ...

Democratic Caucus Chair and Assemblymember Rick Chavez Zbur introduced legislation Tuesday requiring large California businesses to provide timely access to human customer service representatives. AB ...

What would you do if your house was on fire? Would you call 911 or your cell phone company? The answer should be obvious, but for the crazy customer in this story, it certainly wasn’t! Keep reading to ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...