From personalization to testing, Connect provides a unified platform data layer on which to build customer journeys.

Local and regional retailers must find ways to match the speed, personalization and seamlessness of their big-brand competitors in order to attract shoppers ...

A message warning that a recent purchase is unsafe might sound helpful. It could also be a scam. Cybersecurity experts are ...

The native CCaaS solution offers a single data source for customer information and an application that unifies AI, channels and CRM.

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

The platform uses a combination of AI orchestration tools and sentiment analysis to identify stress, fear, or confusion in a ...

Igor Tsyganskiy is now leading Microsoft Research (MSR) as past president Peter Lee takes the helm of Microsoft Science.

Virgin Media O2 has warned customers about a new scam email targeting customers impacted by its recent 3G switch-off programme.

The cloud giant is preparing employees to answer gnarly questions about its new relationship with OpenAI, according to an internal document.

Buc-ee's received a shocking "F" rating from the Better Business Bureau, despite a massive cult following and aggressive expansion plans across 11 states nationwide.

A Saratoga Springs couple said a criminal has hijacked their mobile phone number and used it to steal their identities and their money.

A single chargeback could lead to a permanent ban from Amazon and Apple. Learn the hidden risks of disputing charges and how to protect your digital life.