(WSIL) -- The Illinois Department of Public Health (IDPH) is shifting its COVID-19 contact tracing efforts and individual case investigation telephone calls to focus on a more strategic approach of ...

According to new research, interacting with automated chatbots for customer service is viewed by consumers as a source of increasing frustration. In fact, over 72% of respondents in a recent UJET ...

Google My Business has added a new feature to automate responses to customer messages through Google Search and Google Maps. It is a frequently asked question section where you enter the FAQs, and ...

Telos Corporation announced that it has been awarded a $14 million contract by the Defense Information System Agency (DISA) to support the Automated Message Handling System (AMHS) for the DISA ...

Twitter has been expanding the customer service side of its product, with recent additions including a Customer Service settings page for businesses. Today it’s adding a couple more features — namely, ...

AI might be great right now, but the complexity of transactions and the desire for more personalized attention by customers will demand human agents.

Eisenhower Health in Rancho Mirage, California, serves residents of the Coachella Valley, where as many as 70% of its patients are seniors. The health system is a healthcare complex comprised of a 463 ...