The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...
Reuters - Zoom Video Communications Inc struck a $14.7 billion all-stock deal to buy cloud-based callcenter operator Five9 Inc in its largest-everacquisition, as it looks to expand beyond its ...
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Iowa-based Alliant call center employees transition to InnoSource, ensuring job retention
Alliant Energy announced all Iowa-based call staff employees will now be working with InnoSource, as part of a new on-sourcing partnership. Alliant says these employees will still be able to work from ...
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