On Tuesday, July 19, Microsoft introduced the Microsoft Digital Contact Center Platform during its annual partner event, Microsoft Inspire. My thoughts here are based on reading the announcement blog ...

Microsoft officials have been talking up plans for a digital contact center offering featuring Teams, Dynamics 365 and Nuance AI for the past several months. Officials re-announced plans for its ...

One of the bigger announcements at this year’s Microsoft Inspire event was the launch announcement of its Digital Contact Center Platform. Intended to be a cross-channel contact platform, it brings ...

Microsoft on Tuesday announced that its upcoming release of Microsoft Dynamics 365 Contact Center, a Copilot-powered cloud contact center solution, will be generally available on July 1. This ...

During the opening day of its Inspire 2022 virtual partner conference on Tuesday, Microsoft revealed its latest intelligent contact center platform The new offering, dubbed the Microsoft Digital ...

As Microsoft has continued to expand Teams Phone features, companies are often using it to manage inbound calls, in effect utilizing Teams Phone as a lightweight call center. At the same time, many ...

Rich: Great. Well, just for a little context about Raj, Raj is an expert in digital transformation. He has over 25 years driving innovation in areas like AI, machine learning, cloud computing and more ...

Bright Pattern Contact Center, capable of easily integrating with Microsoft business solutions, is now available on the Microsoft AppSource. SOUTH SAN FRANCISCO, Calif., Feb. 14, 2023 /PRNewswire/ -- ...