BMC this week unveiled additional features in its Magic Service Desk Suite that the company says will help make it easier for customers to install the product as well as to generate reports on the ...

BIC Group deployed new help desk management software globally a year ago, and the stationery products company this week revealed that it has seen a return on investment of twice the roughly $180,000 ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

The growth of the interconnected world has given significant development in handling company communications and operations, including the so-called service desk. Companies are now offering service ...

The acquisition, which was expected to close by Feb. 1, should strengthen BMC's service management offerings beyond its traditional enterprise customer base. Magic Solutions, with its Magic Service ...

Network Associates Inc. will announce on Monday its Peregrine-to-Magic Migration Program that provides a migration path to the companys Magic help desk software for customers using Peregrine Systems ...

BMC Software Inc. announced today that it is expanding its relationship with IBM Tivoli and IBM Global Services to help business customers implement business service management projects. New joint ...