Apparently it’s getting a lifeline from the Internet of Things. Gartner predicts “CRM will be at the heart of digital initiatives in coming years as enterprises look to create more targeted ...

Shortly after Google’s US$3.2 billion acquisition of Nest was announced, Nest CEO Tony Fadell felt obliged to clarify something for its users: Any changes to the company’s privacy policy would be ...

With all of the talk about the Internet of Things (IoT), it’s easy to get lost in the possibilities of the future. But right now, as you’re reading this article, you should already be devising a plan ...

Customer relationship management (CRM) is here to stay and is at the heart of companies' digital initiatives for years to come, Gartner said in a report that came out in 2014. The hot topic in CRM ...

A totally interconnected world where people, objects, companies, and devices stream information constantly across the Internet sounds like something out of science fiction. But the Internet of Things ...

As the Internet of Things (IoT) ramps up and connected devices become commonplace, customers will expect heightened engagement efforts from companies, speakers agreed throughout the CRM Evolution ...

You may have developed great products or services to meet the needs of a particular market. But this does not automatically mean that your business will be successful. Your customers have a big impact ...

Are you a print subscriber? Activate your account. By Ad Age and Creativity Staff - 3 hours 31 min ago By Jon Springer - 5 hours 18 min ago By Tim Nudd - 5 hours 33 min ago By Tim Nudd - 9 hours 18 ...

Auckland, 4 July, 2001 - PeopleSoft Inc. (Nasdaq: PSFT) today announced the on-time delivery and immediate availability of PeopleSoft 8 Customer Relationship Management (CRM) - the industry’s first ...

eKeeper has launched internet call recording into its flagship CRM product, allowing calls to be generated from the CRM and recorded for future use. Using VOIP (Voice Over Internet Protocol) ...