An external customer is defined as a non-university entity. Many external customers can be identified because they pay by cash, check, or credit card. This includes students, faculty and staff, and ...

Whether it’s a rebrand, a restructure or a crisis, internal communication can’t be an afterthought when you're navigating a big company change. Your employees need clarity before your customers do, ...

Opinions expressed by Entrepreneur contributors are their own. Are you gearing up to launch an internal customer service initiative? Well, you’ve come to the right place. I’m happy to equip you with ...

No matter what industry your organization serves, there are many tools available to improve the experience of both internal and external customers. Eliminating inefficiency and complexity helped ...

If there’s one thing most business leaders can agree on, it’s the fact that we had our first employee before we got our very first customer. There’s a good reason that it often happens in this order.

At a time of stress and pressure, Bupa's Manager Advice Team transformed its reputation, increased engagement with its internal clients and boosted the external customer experience. Faced with the ...

How many times have you started an argument with a friend, family member or significant other, and when you stopped to think about it, you realized that the entire argument could have been avoided by ...