It should come as little surprise that an app with a reported 2 billion monthly active users automates most of its support. Instagram provides an extensive “Help Center” where users can search through ...

Meta is launching a new unified support hub across Facebook and Instagram designed to make account recovery far less painful.

Facebook is adding support for Instagram to its Messenger API. That will allow brands and businesses to handle Instagram messages through third-party apps. For the first time, they’ll also be able to ...

Outsourced social media customer service has rapidly become one of the most strategic investments for companies that rely on ...

Facebook has been working on deeper integration and interoperability between all its properties. The. company recently introduced Accounts Center across Facebook, Instragram and Messenger that brings ...

If Instagram's music library is not working with your Story, It's not out of the ordinary, and it can be a quick fix. If the music sticker doesn't work for you, make sure your app is up to date, or ...

Recently, I did the thing you are never supposed to do: I clicked on a weird Instagram link. Predictably, my account got hacked. The hackers changed the email and phone numbers associated with my ...

Instagram is an important tool for airlines and travelers these days. Flyers looking for customer service help on social media are more likely to be successful on Instagram. When a flight gets ...

A fashion influencer’s struggles to unblock her Instagram account highlight a long-standing problem with Meta’s lackluster customer service. Users and regulators say the company must step up. Her ...