IT managers working with ITIL understand that they have set in motion an evolving project and to fully realize the benefits of the best practice framework, IT must stay on top of the latest ...

Those of you who receive our free Network/Systems Management Newsletter are probably familiar with the IT Infrastructure Library, or ITIL. This set of best practices for managing networks and systems ...

The U.S. Air Force is centralizing its network operations using IT Infrastructure Library (ITIL) best practices to increase efficiencies and to boost security. The move will bring 113 bases currently ...

As public-sector organizations look to improve their IT processes and IT Service Management (ITSM) maturity, many are implementing ITIL best practices. ITIL stands for Information Technology ...

ITIL was, and remains, literally a library of books, though the OGC also offers a raft of ITIL-related materials on its Web site. Published in 2001, Version 2 focuses on two pillars of IT ...

IT service management, or ITSM, certifications have become standard across the technology sector. These certifications can show competency and knowledge related to designing, planning, operating and ...