Tough conversations are generally difficult to initiate and respond to. Whether they occur in personal or professional life, we are hard-wired to act, react and emotionally invest -- and that makes it ...

When you work as a cashier, you get to interact with hundreds of people each day, and many of them are…let’s just say interesting. When this cashier helped to check out a customer who wasn’t very ...

Learn how to build winning relationships, provide the right assistance at the right times, and effectively a variety of customers. Customer service care costs organizations billions of dollars each ...

The difficult customer: We have all seen them, most of us have dealt with them and some of us have even been them. The fact of the matter is, as small business owners we all work with customers that ...