TeamDynamix, a customer service system widely used in higher education, will replace University Technology’s ([U]Tech) current service desk system at help.case.edu. User access will not be disrupted ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Recently, I had the chance to combine my technical writing skills with my experience as a help desk analyst. In checking the Legal Notices section of my local newspaper, I noticed the following ...

The Drexel IT Help Desk is Tech Lounge at 3401 Market. We offer expert technical service and support for Drexel students, faculty, and professional staff. From help with your Drexel account to ...

The UAB Department of Surgery receives most IT support from HSIS. For any technical support or service requests, faculty, trainees and staff can contact the Help Desk at 205-934-8888 or email the Help ...

If you are facing problems and wondering how to get help in Windows 11/10, then this post lists some built-in support options, as well as Help Desk, Support or Community forums, and website options, ...

For many companies who have transitioned (or who are transitioning) to the cloud, change is inevitable as the process evolves. In terms of personnel, many of the current roles in the organization ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Those looking for a built-in knowledge base in Jira Service ...

If you have questions about this policy, please contact the ITS Help Desk at 805-493-3698 or send an email. CLUnet, the campus-wide information system at California Lutheran University, is designed to ...

Atlassian released updates for Jira Service Desk and Jira Service Desk Data Center to fix a critical-severity security bug that can be exploited by anyone with access to a vulnerable customer portal.