Learn how to build winning relationships, provide the right assistance at the right times, and effectively a variety of customers. Customer service care costs organizations billions of dollars each ...

Working retail often means dealing with difficult customers and unfair demands. Imagine seeing your new coworker dealing with a difficult customer. Would you offer to help, or would you figure it’s ...

(The Conversation is an independent and nonprofit source of news, analysis and commentary from academic experts.) Jessica A. Stern, Pomona College (THE CONVERSATION) Relationships can feel like both a ...