A British DJ used his love for Eminem as inspiration for a funny note to a customer service department. Jay Whalley messaged online clothing site ASOS to ask about a blazer he’d ordered – but he did ...

Gather ’round, kids. Let me tell you a little story about how things work nowadays. Or maybe how they don’t. Once upon a time, there was a customer named Mike. He had two accounts with a credit card ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Customer Service Week is celebrated each year during the ...