Lecturer in English Language and Applied Linguistics, The Open University Most of us dread dealing with them, but call centres are hard to avoid as an increasingly ubiquitous aspect of modern life.
Training employees to do their jobs effectively is something many companies would like to – and need to – improve. Now researchers are developing software tools to ensure skills gaps are identified ...
Contact centre recruitment specialist uses ISVís FastPath Online to test and assess for skills specific to call centre industry sectors: retail, finance, utilities etc. ISV Group, the UK-based ...
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"Skills development is not just a business strategy, it’s a national imperative" – Engen
As Youth Month spotlights the plight facing many young South Africans – from growing youth unemployment, critical skills gaps and social inclusion – Engen has selected 10 young people to participate ...
Leeds City Council has launched a recruitment programme with the Jobs and Skills service to fill contact centre vacancies and help the long-term unemployed return to work Leeds City Council has ...
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