If you’ve never worked in or managed a call center, the job of call scheduling seems pretty straightforward: You get a certain number of employees and get them to either answer calls or make them. A ...
An affordable workforce management solution sheds light on the call center schedule-but, like competing software, it falls short on branch scheduling, according to a credit union here. "We found a ...
NEW YORK — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and ...
Even with expanded digital tools, healthcare call centers are still the main and often most strained access point for patients. Whether confirming or rescheduling an appointment, patients continue to ...
The Odessa American is the leading source of local news, information, entertainment and sports for the Permian Basin.
If you’ve never worked in or managed a call center, the job of call scheduling seems pretty straightforward: You get a certain number of employees and get them to either answer calls or make them. A ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results
Feedback